SHIPPING POLICY

1. Introduction

This Shipping Policy ("Policy") governs the shipping and delivery of your orders and the related processes within the scope of the online store services for odor eliminator products offered by Trigonium İlaç Anonim Şirketi ("Company", "we", or "our"). By using our Service, you are deemed to have accepted the terms set out in this Policy.

2. Shipping Operations

• Order Confirmation: After your order is received, payment confirmation and stock checks are carried out. Confirmed orders are prepared within the designated working days and handed over to the carrier.
• Preparation Time: Orders are usually prepared and handed over to the shipping company within 1-3 business days. Preparation time may be extended during seasonal peaks or special circumstances.

3. Shipping Fees and Payment

• Fees: The shipping fee for your order is determined based on the delivery address, product weight, and order total.
• Free Shipping: Free shipping may be offered on purchases above a certain amount. These conditions will be announced separately during campaign or promotional periods.
• Payment: The shipping fee is invoiced through the payment method selected at checkout and included in the payment.

4. Delivery Times

• Delivery Time: From the date your order is handed over to the shipping company, delivery is generally estimated at 2-5 business days.
• Delays: In the event of delays caused by logistics, external factors, or force majeure, our Company will endeavor to keep you informed in coordination with the relevant carrier. However, our Company accepts no liability for delays caused by circumstances beyond the control of third parties.

5. Carriers and Responsibility

• Carrier Choice: To ensure secure and fast delivery, your orders are shipped via our contracted carrier, DHL eCommerce. The delivery company is determined according to the nature of the order and the delivery address.
• Responsibility: The shipping process is carried out within the scope of services provided by third-party carriers. Entering complete and accurate address information is essential for smooth delivery. In the event of delivery problems caused by incorrect or incomplete address information, our Company will work with the carrier to find a solution but does not accept direct liability.

6. Delivery Tracking

• Tracking Number: Once your order has been shipped, a tracking number will be sent to you via a confirmation e-mail or SMS.
• Tracking: Using this tracking number, you can follow the status of your shipment on the relevant carrier's website or mobile app.

7. Situations That May Arise During Delivery

• Delivery Address Issues: If delivery cannot be completed due to missing or incorrect address information, the carrier will contact you.
• Damaged or Incomplete Delivery: If damage or missing items are detected during delivery, please have a note/report drawn up about the condition of the package when receiving your shipment, take photographs, and contact our Company after delivery.

8. Customer Responsibilities

• Providing accurate and up-to-date address, contact, and other information when placing an order is critical for a smooth delivery process.
• In the event of any problem during the delivery of your shipment, you must contact ODORGO customer service immediately.

9. Contact Information

For any questions, opinions, or requests regarding shipping, you can reach us using the contact details below:

Trigonium İlaç Anonim Şirketi - ODORGO
Address: Esentepe Mahallesi Büyükdere Caddesi No:201 LOFT Residance İç Kapı No:40 Şişli/İstanbul
E-mail: [email protected]
WhatsApp (24/7): +90 532 721 77 54

10. Effectiveness and Acceptance

This Shipping Policy enters into force upon the use of our Service and applies to your order transactions. Our Company reserves the right to amend this Policy in line with updates to legislation and service terms. Changes will enter into force upon publication on our website.