RETURN POLICY

1. Introduction

This Return Policy sets out the procedures and principles for product returns and exchanges within the scope of the online store services ("Service") for the products offered by {{merchantTitle}}. By using our Service, you are deemed to have accepted the terms set out in this Policy.

2. Right of Return and Scope

2.1 Consumer Rights

Under the Law on the Protection of Consumers and other applicable legislation, you have the right to return or exchange purchased products in certain cases. Your legal rights are reserved in situations such as defective goods, shipping errors, or delivery of the wrong product.

2.2 Return and Exchange Conditions

Returns and exchanges are carried out under the following conditions:

• The product must be delivered to us complete, together with its original packaging, invoice, and all accessories, if any.
• Your return request must be made within 14 days of the product delivery date.
• The product must be unused, unopened, free of any damage to its packaging, and in resalable condition.
• For customer-initiated return requests, the product will be inspected for compliance with quality control and safety standards.

3. Return Process

3.1 Creating a Return Request

Customers who wish to request a return or exchange should apply via the Return Request Form on our website or through customer service. During your application, the following will be requested:

• Your order number,
• The reason for the return or exchange,
• Your contact details,
• Where deemed necessary, photographs showing the condition of the product.

3.2 Return Review

Once your application is received, your request will be reviewed by our Company and you will be informed by e-mail or phone as soon as possible. If your return request is approved, detailed instructions on how to send the product back to us will be provided.

3.3 Return Costs and Shipping Process

• For returns arising from defective goods, incorrect shipments, or other procedural errors, shipping costs will be covered by our Company.
• For customer-initiated, optional return requests, shipping costs are borne by the customer.
• Once the product reaches us and the necessary quality control checks are completed, the return is approved.

4. Completing the Refund

After the return is approved:

• For payments made by credit card, the refund amount is credited to the relevant credit card account,
• For payments made by bank transfer (Havale/EFT), the refund is made to the bank account you specify.

The refund is completed within 14 business days at the latest from the date the product reaches us.

5. Exceptions

Returns or exchanges may not be possible in the following cases:

• The product has been put into use or is visibly damaged,
• The product packaging has been opened or altered in a way that poses a hygiene or health risk,
• For seasonal, promotional, or discounted products, standard return conditions apply unless stated otherwise.

6. Customer Rights and Obligations

During return and exchange transactions, our customers are obliged to:

• Exercise their legal rights,
• Ensure that products are shipped in accordance with the return conditions,
• Provide the information requested for the return process completely and accurately.

Our Company evaluates all return requests within the framework of the Consumer Protection Law and applicable legislation.

7. Updates to This Policy

Our Company reserves the right to amend this Return Policy in line with changes in legislation or updates to the service terms. Changes will be published on our website and take effect on the date of publication. We strongly recommend that our customers regularly review the updated policy.

8. Contact Information

You can reach us regarding returns, exchanges, and any opinions or requests using the contact details below:

{{merchantTitle}}
Address: {{sellerInfo.fullAddress}}
E-mail: {{sellerInfo.senderEmail}}
WhatsApp (24/7): +90 532 721 77 54

9. Effectiveness and Acceptance

By using our Service, you are deemed to have accepted the terms set out in this Return Policy. This Policy has been prepared in accordance with the applicable legislation and has entered into force within the framework of the rights and obligations granted to customers.