Return and Exchange Policy

This English version is provided for information. In case of any discrepancy, the Turkish version prevails.

1. What this document covers

This Return Policy explains how you can exercise your right of withdrawal and your rights regarding defective products for ODORGO products purchased through odorgo.com.tr. The seller is Trigonium İlaç Anonim Şirketi. This document summarises, in plain language, the return provisions of the Pre-Information Form and the Distance Sales Contract that you approved when placing your order. If there is any difference between the two texts that is to your disadvantage, the provision more favourable to you applies. Nothing in this document limits your rights under Law No. 6502 on Consumer Protection (6502 sayılı Tüketicinin Korunması Hakkında Kanun) and related legislation.

2. Seller and contact details

• Trade name: Trigonium İlaç Anonim Şirketi (ODORGO)
• Address: Esentepe Mah. Büyükdere Cad. Loft Residance No: 201 İç Kapı No: 40 Şişli/İstanbul
• E-mail: [email protected]
• Phone: +90 532 721 77 54
• MERSİS (Central Registry Record System – Merkezi Sicil Kayıt Sistemi) No: 0859106967900001
• Tax Office / Tax No: Zincirlikuyu Tax Office (Zincirlikuyu Vergi Dairesi) / 8591069679

3. Your right of withdrawal

3.1. You may withdraw from the contract within 14 (fourteen) days without giving any reason and without paying any penalty.

3.2. The period starts on the day on which you, or a third party designated by you, receive the product. If the products in a single order are delivered separately, the period starts on the day the last product is received.

3.3. You may also withdraw before the product is delivered to you.

3.4. The right of withdrawal also applies, on the same terms, to discounted, campaign or promotional products.

3.5. If, during the withdrawal period, you use the product in accordance with its operation, technical specifications and instructions for use, you are not liable for changes and deterioration resulting from that use.

4. How to notify withdrawal

4.1. It is sufficient to send a notification in writing or via a durable medium (for example, e-mail) before the period expires. You can send the notification in one of the following ways:

• by e-mail to [email protected],
• in writing to Esentepe Mah. Büyükdere Cad. Loft Residance No: 201 İç Kapı No: 40 Şişli/İstanbul.

4.2. You may use the Model Withdrawal Form at the end of this page (the same form is also annexed to the Pre-Information Form and the Distance Sales Contract). Using it is not mandatory; it is sufficient to state your decision to withdraw clearly. Information such as the order number and IBAN (International Bank Account Number) is not a condition for the notification to be valid. You may also provide this information later for the refund.

4.3. We will confirm to you by e-mail, without delay, that your notification has reached us.

4.4. Send your withdrawal notification through one of the written channels specified in 4.1. You can obtain information and report a defective product via our telephone line.

5. Sending the product back

5.1. Send the product back within 14 (fourteen) days from the date on which you sent your withdrawal notification. This is without prejudice to cases where we have informed you that we will collect the product ourselves.

5.2. The carrier we have designated for returns is DHL eCommerce. After your withdrawal notification, we will send you by e-mail the information required for the return shipment. If there is a return code, it will be sent together with this information. The return code is intended to make shipping easier; your right of withdrawal does not depend on the code.

5.3. If you send the product with DHL eCommerce, you will not be charged the return shipping fee.

5.4. If there is no DHL eCommerce branch where you are located, we will collect the product from you without asking you for any additional cost. Ensuring this is our obligation.

5.5. If you send the product with another carrier, we will still bear the return shipping fee. If you have paid the shipping fee, this amount will also be refunded to you.

5.6. Subject to the hygiene exception explained in Article 7, sending the product in its original packaging or with its invoice is not a condition of the right of withdrawal. We kindly ask you to pack the product in a way that prevents damage during transport.

6. Refund

6.1. In the event of withdrawal, all payments received from you, including the outbound shipping fee, will be refunded within 14 (fourteen) days. The period runs from the following dates:

• if you handed the product over to DHL eCommerce, from the date you handed it over,
• if you sent it with another carrier, from the date the product reaches us,
• if you withdrew before the product was delivered to you, from the date your withdrawal notification reaches us.

6.2. The refund is made in a manner consistent with the payment instrument you used for the purchase, and in a single payment. No cost or obligation is imposed on you.

6.3. If you paid by credit card, the institution that issued your card will add the amount we send to your card limit in a single payment once the amount reaches it. When the amount appears on your statement depends on your bank’s processing time.

6.4. If you paid by bank transfer/EFT (Electronic Funds Transfer), the refund is first made to the bank account from which the payment was received. If you would like the refund to be made to a different account, we will confirm the account details with you and only then make the refund to that account.

7. When the right of withdrawal cannot be exercised for hygiene reasons

7.1. Pursuant to Article 15/1-(ç) of the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), the right of withdrawal cannot be exercised if both of the following conditions are met together:

• (i) protective elements of the product such as packaging, tape, seal or wrapping have been opened after delivery, and
• (ii) returning the product is unsuitable for health and hygiene reasons.

7.2. The ODORGO product falling within this scope is the roll-on deodorant whose protective element (seal, tape, packaging) has been opened after delivery.

7.3. Opening the outer shipping box or carton packaging does not fall within this scope. What is decisive is the opening of the product’s own hygiene-protective element (seal, tape, cap protection). For a roll-on deodorant whose protective element has not been opened, your right of withdrawal continues. For other products, the right of withdrawal also continues in accordance with the general rules.

7.4. This exception does not affect your statutory rights regarding defective products.

8. Defective product

8.1. If the delivered product is defective, you may exercise one of the following elective rights pursuant to Article 11 of Law No. 6502:

• (a) rescind the contract by stating that you are ready to return the product,
• (b) keep the product and request a reduction in the price in proportion to the defect,
• (c) unless it requires excessive cost, request free repair of the product, with all costs borne by us,
• (ç) if possible, request replacement of the product with a non-defective equivalent.

8.2. All costs related to exercising these rights are borne by us. This includes the shipping fee for returning the defective product.

8.3. If you choose to rescind the contract or a price reduction, the price you paid or the amount of the reduction will be refunded to you immediately.

8.4. Your request for free repair or replacement will be fulfilled within at most 30 (thirty) business days from the date it reaches us. Special maximum repair periods set out in the relevant legislation for free repair are reserved.

8.5. You can send your defective product notifications to [email protected] or by phone to +90 532 721 77 54. Sharing a photograph of the product speeds up the process. Sending a photograph is not a condition of your right.

8.6. We are responsible for loss and damage occurring until the product is delivered to you or to the person you designate. Your other rights under the Law, including compensation, are reserved.

9. Exchange requests

If you would like to exchange a non-defective product for another product because you have changed your preference, write to [email protected]. Such an exchange is an optional courtesy that we can provide depending on stock availability. Making an exchange request, or an exchange not being possible, does not remove or limit your withdrawal and defective product rights set out in this document.

10. Complaints and dispute resolution

10.1. You can first send your requests and complaints to us using the contact details in Article 2.

10.2. In the event of a dispute, the available routes are as follows:

• For disputes below the monetary thresholds in force on the date of application, you can apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti).
• For disputes at or above the monetary threshold, subject to statutory exceptions, you must apply to mandatory mediation before filing a lawsuit, pursuant to Article 73/A of Law No. 6502. After that, you can apply to the Consumer Court (Tüketici Mahkemesi).

10.3. You can apply to the consumer arbitration committee at your place of residence or where you carried out the consumer transaction. For lawsuits filed before the consumer court, the statutory jurisdiction rules apply. You can also apply to the consumer court at your own place of residence.

11. Changes to the policy

We may update this Return Policy due to changes in legislation or changes in service conditions. Changes apply to orders placed after the date they are published on this page. For orders placed earlier, the text in force on the order date and the Pre-Information Form and Distance Sales Contract you approved for that order apply. Mandatory statutory provisions and their entry-into-force and transitional rules are reserved.

Last updated: 26.09.2026

ANNEX — Model Withdrawal Form

(Complete and send this form only if you wish to exercise your right of withdrawal. Using the form is not mandatory. It is sufficient to state your decision to withdraw clearly; information such as the order number and IBAN is not a condition for the notification to be valid and may also be provided later for the refund.)

To: Trigonium İlaç Anonim Şirketi (ODORGO) — Esentepe Mah. Büyükdere Cad. Loft Residance No: 201 İç Kapı No: 40 Şişli/İstanbul — [email protected]

By this form, I hereby give notice that I am exercising my right of withdrawal from the contract for the sale of the following products.

• Order number:
• Order date / Date of receipt:
• Product(s) and quantity:
• Consumer’s name and surname:
• Consumer’s address:
• Consumer’s e-mail address / phone:
• For payments by bank transfer/EFT, if you would like the refund to be made to an account different from the one the payment came from, IBAN and account holder’s name:
• Consumer’s signature (only if sent on paper):
• Date: